Japanese purchase return policy

[poq]

I purchased a DVD player a few days ago in a small shop.

While the player is working, it does not fit my expectations.

Can I simply return the item to the shop and get reimbursed by law?

[Sangetsu]

Not by law, but most shops will accept returns. You have nothing to lose by trying to take it back.

[MMM]

What is wrong with the player?

[RickOShay]

My experience is if you open it you cannot return it unless it is broke. It is a very dissatisfying aspect of customer service in Japan.

[MMM]

Originally Posted by RickOShay

My experience is if you open it you cannot return it unless it is broke. It is a very dissatisfying aspect of customer service in Japan.

I don't think that is exclusive to Japan.

If you opened it and it isn't broke, then why are you returning it?

[RickOShay]

Originally Posted by MMM

I don't think that is exclusive to Japan.

If you opened it and it isn't broke, then why are you returning it?

Well I only have Japan and America to make a comparison since those are the only two places I have lived.

And the reason for returning would be just like the OP stated. He/she is not satisfied with the product.

[MMM]

Originally Posted by RickOShay

Well I only have Japan and America to make a comparison since those are the only two places I have lived.

And the reason for returning would be just like the OP stated. He/she is not satisfied with the product.

It's a DVD player. It either plays DVDs or it doesn't. He purchased what is quickly becoming outdated tech from a "small shop" which is probably a mom-and-pop electronics store.

No, I don't think there is a law that says they have to take back your perfectly functioning device simply because you didn't like it. I am curious what you wanted the DVD player to do that this one doesn't, and why you didn't determine that before buying it.

[RickOShay]

Originally Posted by MMM

It's a DVD player. It either plays DVDs or it doesn't. He purchased what is quickly becoming outdated tech from a "small shop" which is probably a mom-and-pop electronics store.

No, I don't think there is a law that says they have to take back your perfectly functioning device simply because you didn't like it. I am curious what you wanted the DVD player to do that this one doesn't, and why you didn't determine that before buying it.

I obviously have no clue what his/her problem is with it, I am simply speaking of the principle of being satisfied with the product.

[MMM]

Originally Posted by RickOShay

I obviously have no clue what his problem is with it, I am simply speaking of the principle of being satisfied with the product.

I can understand returning an apple if it is rotten, but not if it wasn't sweet enough to your taste.

[RickOShay]

Originally Posted by MMM

I can understand returning an apple if it is rotten, but not if it wasn't sweet enough to your taste.

Kind of a simplistic analogy, but I still feel customers have a right to be satisfied with the products they buy. And taking a look at many store return policies in America, I would say most other American consumers do too.