Japanese purchase return policy
 

I purchased a DVD player a few days ago in a small shop.

While the player is working, it does not fit my expectations.

Can I simply return the item to the shop and get reimbursed by law?

Not by law, but most shops will accept returns. You have nothing to lose by trying to take it back.

What is wrong with the player?

My experience is if you open it you cannot return it unless it is broke. It is a very dissatisfying aspect of customer service in Japan.

I don't think that is exclusive to Japan.

If you opened it and it isn't broke, then why are you returning it?

Well I only have Japan and America to make a comparison since those are the only two places I have lived.

And the reason for returning would be just like the OP stated. He/she is not satisfied with the product.

It's a DVD player. It either plays DVDs or it doesn't. He purchased what is quickly becoming outdated tech from a "small shop" which is probably a mom-and-pop electronics store.

No, I don't think there is a law that says they have to take back your perfectly functioning device simply because you didn't like it. I am curious what you wanted the DVD player to do that this one doesn't, and why you didn't determine that before buying it.

I obviously have no clue what his/her problem is with it, I am simply speaking of the principle of being satisfied with the product.

I can understand returning an apple if it is rotten, but not if it wasn't sweet enough to your taste.

Kind of a simplistic analogy, but I still feel customers have a right to be satisfied with the products they buy. And taking a look at many store return policies in America, I would say most other American consumers do too.